Yesterday was eventful. I have a student who is doing an Independent Study with me. She showed up for her appointment with me angry and out of control. It turns out her financial aid is non-existent. The IRS redirected her mother's tax refund to repay her student loan. Her mother is very angry and in turn, my student is very angry.
I'm an instructor, not financial aid. I've been trained to advise a student to go to the financial aid office and straighten these things out. When the financial aid irregularities for this student first surfaced 5 months ago, that's exactly what I did. It didn't help. In fact, the financial aid advisor was less than helpful, she was rude.
I'll explain.